Shipping & Returns

Shipping Policy & Returns

At NuGeneLabs, we work hard to ensure your wellness products arrive quickly, safely, and efficiently.

🚚 Where We Ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship internationally at this time.

Planning to order from outside the U.S.? Contact us at support@nugenelabs.com and we’ll keep you updated when international shipping becomes available.

⏱️ Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed after 1PM EST, on weekends, or during holidays will be processed the next business day.

📦 Shipping Methods & Delivery Time

We offer the following shipping options:

Delivery times may vary slightly depending on your location and chosen method.

📬 Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package in real-time.

If you don’t receive tracking within 48 hours of ordering, contact us at support@nugenelabs.com.

🔁 Shipping Issues or Delays

While we work with trusted carriers, occasional delays can happen.
If your order is significantly delayed or appears lost, please let us know — we’ll make it right.

Damaged in transit?
Email us within 7 days of delivery with a photo of the damage, and we’ll send a replacement.

❗Important Notes

• We do not ship to P.O. boxes for express shipping options.

• We do not ship internationally.

• We are not responsible for delays due to customs, carrier issues, or natural events.

💬 Questions?

Need help with your order or tracking?

Contact us any time at:
📧 support@nugenelabs.com